Privacy Policy

Introduction

PDA Question ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and website (the "Site"), collectively referred to as our "Services."

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Information You Provide to Us

When you use the App, you may provide information directly, including:

• Questions and Prompts: Text you enter when asking questions or requesting guidance within the App
• Optional Tracking Data: If you choose to use regulation tracking features, information about your child's regulation patterns, behaviors, and strategies used
• Account Information: Email address and password if account creation is required for app functionality
• Support Communications: Information you provide when contacting customer support, including your email address and message content

Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App features accessed, time spent in the app, interaction patterns, and crash reports
• Log Data: IP address, browser type, pages visited on our website, time and date of visits, and time spent on pages
• Analytics Data: Aggregated and anonymized usage statistics to improve our Services

Information We Do NOT Collect

We want to be clear about information we intentionally do not collect:

• Your child's name, photograph, or any personally identifiable information about your child
• Precise geolocation data
• Social Security numbers or government-issued identification numbers
• Financial information (payments are processed through Apple's App Store)
• Health records or medical information beyond what you voluntarily provide in your questions

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Our Services

• Generate AI-powered responses to your questions using our fine-tuned model
• Provide regulation tracking and insights if you use these features
• Personalize your experience and remember your preferences
• Improve our AI model and app functionality based on aggregated usage patterns
• Develop new features and services
• Troubleshoot technical issues and ensure app stability

To Communicate With You

• Respond to your support inquiries and feedback
• Send important updates about the App, including changes to this Privacy Policy
• Provide technical notices and security alerts
• Send optional promotional communications (you may opt out at any time)

To Ensure Security and Prevent Fraud

• Detect and prevent fraudulent transactions and abuse
• Monitor and analyze security threats
• Enforce our Terms of Service
• Protect the rights, property, and safety of PDA Question, our users, and the public

For Legal Compliance

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Establish, exercise, or defend legal claims

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• AI Service Providers: OpenAI (for GPT model processing) - they process your questions to generate responses but do not use your data to train their models
• Cloud Hosting: Secure cloud infrastructure providers to store app data
• Analytics Providers: Services that help us understand app usage (data is aggregated and anonymized)
• Customer Support: Tools that help us respond to your inquiries

All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Business Transfers

If PDA Question is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice in the App of any change in ownership or use of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), or to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users or the public

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Secure Storage: Data at rest is encrypted using advanced encryption standards
• Access Controls: Strict access controls limit who can view or process your information
• Regular Security Audits: We conduct regular security assessments to identify and address vulnerabilities
• Incident Response: We have procedures in place to respond to potential security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You use our Services at your own risk.

Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: We retain your data while your account is active and you continue to use the App
• Deleted Accounts: When you delete your account, we will delete your personal information within 30 days, except where we must retain it for legal compliance, dispute resolution, or fraud prevention
• Aggregated Data: We may retain anonymized, aggregated data indefinitely for analytics and improvement purposes
• Backup Systems: Data may remain in backup systems for up to 90 days after deletion

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of it in a portable format.

Correction

You have the right to request that we correct inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

Restriction and Objection

You have the right to request that we restrict processing of your personal information or to object to processing based on legitimate interests.

Withdrawal of Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time.

Opt-Out of Marketing

You have the right to opt out of receiving promotional communications from us. You can do this by following the unsubscribe instructions in emails or by contacting us directly.

How to Exercise Your Rights

To exercise any of these rights, please contact us at PDAQuestionApp@gmail.com. We will respond to your request within 30 days. You will not be discriminated against for exercising any of these rights.

Children's Privacy

Our Services are intended for use by parents, caregivers, and professionals supporting children with PDA. The App is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at PDAQuestionApp@gmail.com, and we will delete such information from our systems.

While parents may enter information about their children (such as age range, triggers, or regulation patterns) when using the App, we:

• Do not require or request children's names, photos, or other identifying information
• Encourage parents to avoid including identifying details about their children in questions or tracking
• Do not share children's information with third parties except as described in this policy
• Provide parents with tools to delete any information about their children at any time

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

If we transfer your information internationally, we will ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent levels of data protection
• Your explicit consent to the transfer

By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

Third-Party Links and Services

Our Services may contain links to third-party websites, services, or resources, including:

• Amazon affiliate links for recommended books
• External resources and articles
• Social media platforms

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them. This Privacy Policy applies only to information collected by PDA Question.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at PDAQuestionApp@gmail.com. We may need to verify your identity before processing your request.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

We process your personal information based on the following legal bases:

• Contract: To provide the Services you requested
• Legitimate Interests: To improve our Services, ensure security, and communicate with you
• Consent: Where you have given explicit consent (e.g., for marketing communications)
• Legal Obligation: To comply with applicable laws

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have provided an email address)
• Display a prominent notice in the App
• For material changes, we may seek your consent or provide you the opportunity to opt out

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

Do Not Track Signals

Some web browsers and devices may transmit "do not track" (DNT) signals. We do not currently respond to DNT signals because there is no industry consensus on how to honor such signals. We will continue to monitor developments in this area.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: PDAQuestionApp@gmail.com
Subject Line: Privacy Inquiry

We will respond to your inquiry within 30 days.